AgPlus is committed to respecting your privacy and protecting your personal information.

Within the privacy policy you will find some examples of why and how we use your personal information. If you have further questions please get in touch by writing to AgPlus Diagnostics Limited, The Exchange, Colworth Park, Sharnbrook, Bedfordshire, MK44 1LQ.

Without Prejudice to your rights under applicable laws, the above and the privacy policy are not contractual and do not form part of your contract with us.

Controller of Personal Information

Any personal information processed by AgPlus in connection with this privacy policy is controlled by AgPlus Diagnostics Limited which is considered the “data controller” of your personal information.

What do we mean by Personal Information

Personal information means details which identify you or could be used to identify you, such as your name, role, address and contact details. We may collect information with regards your business such as goals and objectives, financial status etc. This information can be collected in meetings, telephone calls, via emails or web form submissions.

When does the policy apply?

The privacy policy applies to personal information about you that we collect, use and otherwise process regarding your relationship with us as a customer, supplier, employee or potential customer..

How we keep your personal information secure?

We take great care to protect the personal information you provide to us. You can read more about how we do this in our Website Security Policy.

What do we use your personal information for?

The main purposes for which we use your personal information are:

We may also use your Personal Data in the following situations, which are likely to be rare:

Generally, we do not rely on consent as a legal basis for processing your Personal Data other than, where we have not had any prior relationship with you and you have not opted out of such marketing, in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by unsubscribing to that email or text.

We have set out below, in a table format, a description of all the ways we plan to use your Personal Data, and which of the lawful bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your Personal Data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need additional details about the specific legal ground we are relying on to process your Personal Data where more than one ground has been set out in the table below.

Purpose/Activity Category of Personal Data Lawful basis for processing including basis of legitimate interest
To register you as a new client or employee. (a) Identity

(b) Contact

Performance of a contract with you
To process and deliver your service or order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests

  • to recover debts due to us.
To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(c) As an employee

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Financial

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests

  • to keep our records updated,
  • to study how customers and clients use our products/services; and,
  • to administer our employee relationships
To enable you to partake in a prize draw, competition or complete a survey (a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests

  • to study how customers use our products/services; and
  • to develop them and grow our business.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests

  • to study how customers use our products/services,
  • to develop them,
  • to grow our business and
  • to inform our marketing strategy.
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical

(b) Usage

Necessary for our legitimate interests

  • to define types of customers for our products and services;
  • to keep our website updated and relevant;
  • to develop our business; and,
  • to inform our marketing strategy.
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests

  • to develop our products/services; and,
  • to grow our business)

Marketing Information

We may send you marketing communications from time to time via email and if you wish to opt out at any time please let us know by emailing info@agplusdiagnostics.com If you opt out of marketing communications you will still be sent information that is necessary for us to provide our service, such as project updates etc.

What is the legal basis for using your information?

AgPlus will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons AgPlus collected and needs to use your information. Under UK and EU data protection laws in almost all cases the legal basis will be:

If processing your data is subject to any other laws, then the basis for processing your data may be different to that set out above and may in those circumstances be based on your consent in all cases.

How long do we keep your personal data?

We will keep the information for as long as we need it for the purpose it is being processed for. For example, if we process your data for delivery of contract development we ill keep the data during the period of contract and for a reasonable period after completion to deal with any enquiries relating to the work or to respond to any customer complaints.

We will actively review the information we hold and delete it securely or in some cases anonymise it, where there is no longer a legal, business or customer need for it to be retained. If you stop interacting with us as a customer we will delete or anonymise your data after 5 years.

Who do we share your information with?

Your personal information may be shared with companies within our group eg AgPlus Holdings. We may disclose your information with third parties in order to deliver the service you requested e.g subcontracted design work etc. Third party service providers we are using for marketing initiatives or customer surveys on our behalf.

Requesting a copy of your personal information

Under the UK Data Protection Act 1998 you may request a copy of any personal data about you held by AgPlus. There is no fee for this request.

The request must be in writing and include the following:

Your name and postal address

Details of the request

A signed letter from a senior representative of your company on headed paper with a company stamp (where applicable) authorising release of the data.

Please send your request to:

AgPlus Diagnostics Limited

The Exchange

Colworth Science Park

Sharnbrook

Bedfordshire

MK44 1LQ

What are your legal rights in relation to the personal information we hold about you?

Under the data protection laws in the European Union and the UK, you have certain rights in relation to your personal information. Response to exercise your rights will usually be provided within 3 months of the request.

We will handle all requests in accordance with applicable law. Your rights include the following:

How to exercise your legal rights and change how we use your data?

If you wish to change how we use your personal information, please contact as at the above address. We will require some information to identify you, which will only be used for your request. We will verify your identity before processing your request.

How will we inform you of changes to the Privacy Policy?

If we change the privacy policy we will let you know by publishing changes on the AgPlus website. We are committed to respecting your privacy and will continue to do so in any future changes we make on this privacy policy.

This privacy policy came into effect on the 25th May 2018. This privacy policy applies to all information we process about you in connection with our relationship with us as a customer, supplier, employee or potential customer.